MIAMI–(BUSINESS WIRE)–Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, today announced that it has been presented with a Silver Stevie® Award in the people-centric response to COVID-19 category for the 16th Annual Stevie Awards for Sales & Customer Service.


The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.

Winners will be recognized during a virtual awards ceremony on May 11.

Sitel Group brings people, data and technology together to deliver the best experiences for customers. This award recognizes the company’s swift response in reducing the impacts of the pandemic felt by employees, customers and wider community members. This includes shifting employees to a home working set up in just 45 days.

“It is wonderful to have been recognized at the Stevie Awards for our response to the COVID-19 pandemic,” said Martin Wilkinson-Brown, Chief Marketing Officer at Sitel Group. “During such an extraordinary and difficult time across the globe, we are proud to have been awarded for our work to protect both our people and our continued operations with our customers. We are pleased to have highlighted the people-centric ethos of the business and continue to build trust with our employees and clients, showing that their needs will always be at the heart of the business.”

For more information about Sitel Group, visit sitel.com.

About Sitel Group

As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. Inspired by each brands’ unique vision and goals, we ask “what if?” applying our expertise to create innovative solutions that reduce customer effort.

With 160,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

EXP+™ from Sitel Group is a flexible solution with complete cloud capability, designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness and customer satisfaction. EXP+ creates a robust ecosystem by harnessing the power of five connected product families.

Learn more at www.sitel.com and connect with us on Facebook, LinkedIn and Twitter.

About The Stevie Awards

Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

Sponsors of the 16th annual Stevie Awards for Sales & Customer Service include Sales Partnerships, Inc., Thought Leadership Leverage, and ValueSelling Associates, Inc.

Contacts

Matt Jaffe

matt@relativity.ventures

Rebecca Sanders

media@sitel.com