ServiceMax mobile field service delivers big ROI

Mobile Field Service —
2013 & 2014
Mobile Star Awards Winner:

Enterprise Mobile Field Service —
ServiceMax Mobile
.

How ServiceMax maximizes mobile field service:

ServiceMax is a cloud-based mobile field service solution for a by-definition mobile workforce. It is transforming field service (everything from repairing machines to routine customer visits) from a necessary evil and cost center into a true growth engine that enterprises like Elekta, Electrolux, Coca-Cola Enterprises and hundreds more turn to to power their field service operations.

ServiceMax is leading an estimated $5 billion market in the U.S. alone, thanks to the power of its cloud and mobile technology turning each field service visit (repairs, replacements, check-ups on equipment of any shape and size) into intelligent opportunities for cost reduction / revenue growth.

ServiceMax is the only complete mobile field service solution in the cloud. For years, field technicians were isolated at jobsites. If they didn’t know how to fix a problem, it meant heading back to headquarters and rescheduling a time to return with the right knowledge and parts.

Now, field technicians are able to collaborate while on the job through ServiceMax’s mobile iPad app. With iPads in hand, technicians can access customer and case history, parts information, logistics and knowledge bases, with or without Internet connectivity, enabling them to fix problems the first time, provide the best service, and sell additional service while on the job. And the impact is huge!

ServiceMax Mobile Field Service = Big ROI

In a recent customer survey, respondents credited the product with:

> Increased productivity by 31%
> Increase service revenue by 14%
> Reduced costs associated with field service by 16%
> Increase first time fix rates by 11%
> Decrease average-time-to-repair by 16%

Just think about all the products and technology that need to be fixed everyday — in the home, in an office, in an airport, in a hospital — and you can begin to see the impact ServiceMax Mobile is having. The company’s goal is to be the software that helps keep our world, economy and lives running everyday.