Organizations with mobile technicians need complete visibility into daily operations — including the ability to manage work orders, parts tracking, preventative maintenance, warranties, equipment tracking, and more. Without the proper systems in place, both office administrators and repair technicians are forced to make decisions with incomplete information leading to missed appointments, inaccurate time tracking, billing errors, unmaintained equipment, upset customers, and missed revenue opportunities.
To deliver the performance your customers expect and keep your organization competitive, field service technicians should be armed with the right information to simultaneously turn every customer interaction into both a satisfying experience and a revenue generating opportunity.
MobileFrame promises to put this power in the hands of your field service technicians. The Silicon Valley based company offers field service software that aims to provide instant visibility into back office service data and information for managing the entire field service chain — from dispatch and work order prioritizing to parts used and labor costs. The software can improve efficiency by automating all front-office, dispatch, in-field, and back-office processes with real time work order status tracking, barcode scanning, signature capture, GPS tracking, immediate status notifications, and more.
Web portal improves management insight
MobileFrame’s Field Service Software offers a fully-integrated management web portal allows your management team to access critical information from anywhere, so they can address issues before they become problems. Some features include:
Real-time access to customer account data and installed equipment
Automatic customer invoicing
GPS tracking of your field resources and personnel
Seamless integration to your existing ERP systems
Automated timecards and payroll
Real-time reporting
Dispatcher efficiency tools
The software provides dispatchers and schedulers with the tools they need so they can make informed decisions in a fraction of the time, whether it’s a routine call or an emergency situation. Some dispatcher features include:
Dynamic dispatching based on territory, availability, skill set, proximity and parts-on-hand
Drag and drop scheduling and assignment
Real-time job status notifications and technician location info
Increased customer satisfaction
Many customers want to track and enter their service requests online rather than calling your office staff. MobileFrame offers a Customer Web Portal that allows them to do just that — freeing up staff and improving their productivity. The Customer Portal lets customers enter work order requests, view the status of their existing work orders, and view work history including who signed for the job and any photos taken.
The system also automatically tracks each customer’s equipment, allowing them to easily review the service history of each piece of equipment or request service on a specific item. The system automatically emails customers the latest information about their service requests, invoices, etc., keeping them up to date without burdening your office staff.
Empowered field technicians
MobileFrame’s Field Service Software’s mobile applications delivers important information to field technicians while they are on-site with the customer, so they can spend more time serving customers, rather than with paperwork, endless phone calls, and wasted time on trips back into the office. The software ensures that techs always have accurate information. Some features include:
Automation of work orders including time tracking, barcode scanning, equipment history and notes, signature and photo capture, etc.
Automate and document preventative maintenance completion, including the ability to add, edit and review equipment history.
Electronic timecards that track regular time, overtime and premium time, with employee signatures and GPS location stamps.
Parts Inventory Tracking that allows technicians (and dispatchers) to easily track parts on hand, review inventories of other nearby vehicles, and document purchases made out in the field.
MobileFrame’s Field Service Software is built on the MobileFrame Platform, making it fully customizable without the time and expense of custom development. The applications work on any device including iPhones, iPads, Android devices, Windows Mobile devices, and standard Windows machines (laptops, desktops, etc). And because business cannot afford to stop just because cellular service in certain areas is unreliable, MobileFrame’s software operates in both connected and disconnected (offline) modes, allowing your field personnel to finish their work even when they lose network connectivity.
You can see a demonstration of the software in action here, or email sales@mobileframe.com for more information.
