Mobile Customer Messaging & Engagement
2016 Mobile Star Awards Winner:
Enterprise Mobile Engagement & Marketing — Infinite EMS
Enterprise Mobile Messaging or Email — Infinite NetSfere
Profile:
Infinite Convergence
3231 North Wilke Rd.
Arlington Heights, IL 60004
(+1) 224-764-3400
icsmsginfo [at] infinite.com
infinite-convergence.com/enterprise-messaging-service
Structure: Private company, established in 2010
OS Supported: All Web Browsers, Android, iOS, Mac OS, Windows
Contacts:
Harsh Mamgain, Product Management & Marketing, harsh.mamgain [at] infinite.com
Christine Curtin, Senior Account Executive, ccurtin [at] uproarpr.com
How Infinite EMS revives your customer messaging:
Built upon Infinite Convergence’s innovative carrier-grade messaging platform, Infinite Convergence’s Enterprise Messaging Service (EMS) is a scalable, secure and proven technology, boasting a 99.99% reliability rating. EMS allows enterprises to communicate with customers, partners and clients globally via text, picture, video and audio messages, push notifications and chat messages in a cost effective manner.
By exchanging information with customers via EMS, businesses develop customer loyalty and increased business revenue. In addition, the IP Delivery Plus provides enterprises the ability to prioritize message delivery via IP Push, which is lower in cost than SMS. Using IP Delivery Plus, enterprises reach both iOS and Android devices to quickly and reliably reach connected customers and employees on their smartphones, regardless of their location.
EMS also supports a geofencing framework along with a custom client application on the device to provide enhanced service enabling enterprises to provide valuable services, timing, and relevant content, as well as outstanding experiences to their customers.
Via the web-based EMS portal, a sales or marketing team can also easily manage mobile messaging campaigns through a guided, step-by-step process to develop and execute campaigns that align with their branding and marketing strategy. Depending on the enterprise’s marketing goals, the EMS campaign portal equips enterprises with the tools to improve the customer experience using survey, opt-in/opt-out features and text-to-win campaigns.
Through an API integration, the EMS app enables enterprises to develop, deploy, customize and control chat-enabled services that meet the needs of mid-to-large enterprises across verticals. Enterprises and app developers can quickly and easily add chat experiences to their existing and new applications with simple REST-based APIs.
With features such as global reach, delivery assurance and end-to-end secure delivery, as well as a user-friendly web portal, campaign manager, opt-in/opt-out capabilities and messaging analytics, Infinite Convergence’s EMS provides superior enterprise customer messaging capabilities that enable enterprises need to establish close connections with their customers.
For information on Infinite’s service for employee mobile messaging and other internal communications, please see our summary of Infinite NetSfere.
Recent Infinite Convergence News:
Infinite Convergence Announces Deutsche Telekom Partnership
Secure Enterprise Messaging Service NetSfere Launches App for Apple Watch and Windows Phone
