IFS Service Management is a suite of full-service lifecycle management solutions for all types of service providers. Whether you are providing service in the field, in a plant, at a customer’s home or office, in a depot environment, on linear or other capital assets, or anywhere else, IFS has a Service Management solution for you.
From the initial customer engagement, to the delivery of service, IFS will adhere to entitles whether it is a response time SLA, an appointment, or a maintenance visit, IFS Service Management solutions manage the entire service lifecycle with a connected service approach. These solutions are flexible enough to support business to business and business to consumer interactions.
Comprehensive service management features:
IFS Service Management offers an easy-to-use and effective way to make the most of your resources so that you can deliver great service. The solution set consists of best-of-breed software for field service, AI based schedule optimization and mobile field service, reverse logistics, depot repair and more. IFS’s mobile field service software provides real-time, direct connectivity between instant-on “smart” devices–either on-line or off-line to the back office.
Mobile field service & workforce management details:
A key component of IFS Service Management is IFS Planning & Scheduling Optimization (PSO), which enables companies to successfully develop and manage workforce schedules. The IFS PSO key capability is addressing the complexities of putting the right people at the right time, with the right parts so that the job gets done on time with the largest margin return to the business.
IFS’s Service Management solutions are deployable on-premise or in the cloud, are built for mission critical situations where rapid and accurate decision-making are paramount. IFS Service Management consists of a range of modules that can be implemented separately or integrated to form a powerful tool that provides visibility, scheduling optimization and planning of mobile resources.
About IFS:
IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with commitment to our customers, has made us a recognized leader and the most recommended supplier in our sector. Our team of 3,500 employees supports more than 10,000 customers worldwide from a network of local offices and through our growing ecosystem of partners. For more information, visit: IFSworld.com.
You can also see how the company’s IFS Labs division creates cutting-edge apps for mobile workforces.
IFS is a consecutive Mobile Star Awards Winner, most recently as a “Best of 2019” Winner. You can follow and connect with the IFS team below:
2020 Mobile Star Awards Nominee:
Mobile Field Service — IFS Field Service Management
2017 – 2019 Mobile Star Awards Sponsor & Winner:
Mobile Field Service — IFS Field Service Management
Mobile Scheduling & Workforce Mgmt. — IFS Field Service Management
Connect & Follow:
IFS
300 Park Boulevard, Suite 555
Itasca, IL 60143
(+1) 888-437-4968
request [at] ifsworld.com
ifsworld.com/us
Structure: Private company, established in 1983
No. of Employees: approx. 3,600
OS Supported:
All Web Browsers, Android, Android Wear, Apple watchOS, iOS
Contacts:
Kallie Ziegler, Marketing Communications — kallie.ziegler [at] ifsworld.com
Blog: blog.ifs.com
Newsroom: ifsworld.com/us/news-and-events/newsroom
Facebook: /IFSworld
LinkedIn: /IFS-North-America
Twitter: @IFS
YouTube: /IFSworld
