NEEDHAM, Mass.–(BUSINESS WIRE)–#BPO–The global IT and Business Services market witnessed some softening in 2023 with revenue growing (in constant currency) from $1.17 trillion in 2022 to $1.22 trillion, according to the International Data Corporation (IDC) Worldwide Semiannual Services Tracker. This translates to year-over-year growth of 4.6%, which slightly outperformed IDC’s forecast of 4.5% growth. In nominal dollar denominated revenue based on today’s exchange rate, the market grew 4.1%.

Despite economic headwinds, enterprise demand for cloud and digital transformation services remained strong, driving an uptick in growth in the second half of 2023 compared to a deceleration seen in the first half of the year. Support Services and Managed Services drove most of this uplift, with the largest improvements seen in managed services. The trend towards cloud-based services continues to be a large driver for markets within managed services, as companies recognize the need to leverage scalable infrastructure while simultaneously reducing costs and improving flexibility; IT Outsourcing, Key Horizontal BPO, and Network and Endpoint Outsourcing Services drove these rebounds in growth. On the flip side, the Project Oriented market (professional services), saw a slight slowdown in 2023.

“Continued delays in decision-making and a tightening of end user spending, particularly on smaller projects, contributed to market softening but there are some bright spots during these uncertain times through migration and modernization service offerings,” said Eileen Smith, program vice president, IDC Data and Analytics. “Service providers are emphasizing agility and supporting companies and businesses in their transformation to digitize their operations, with cloud at its core.”

Overall, a more stable performance during the second half of 2023 sets the stage for moderate growth in the upcoming year.

Worldwide IT and Business Services revenue is expected to grow to $1.28 trillion in 2024, or 4.7% year-over-year growth (in constant currency). As organizations worldwide navigate digital transformation, the demand for innovative services solutions continues to surge, driving growth and reshaping the landscape. The short- to mid-term outlook for the market has been increased slightly because of stronger than expected vendor performance along with growth indicators from adjacent markets and the five-year compound annual growth rate (CAGR) is now projected to be 5.1%. After strong bounce-backs in 2021 and 2022 followed by moderate growth in 2023, given the current economic conditions, IDC expects a general cool down, especially in the latter years of the forecast.

In terms of primary markets, while the Project Oriented market is still expected to outperform Managed Services and Support Services, achieving a 6.1% CAGR across the observed period, its momentum is expected to slow down, especially compared to the robust growth seen in 2022.

Geographically, IDC has raised its outlook for the Asia/Pacific region and the Americas while growth was adjusted downward mainly for Europe, the Middle East, and Africa (EMEA).

“Organizations continue to recognize the value of technology investments even amidst uncertainties and continue to turn to service providers to enhance operational efficiencies, streamline processes, and improve customer experiences,” said Stacey Soohoo, research director, IDC Worldwide Services Tracker. “In the short term, service providers will focus on personalized offerings as organizations recognize that one-size-fits-all approaches no longer suffice. It is therefore no surprise that we see overall services growth driven by foundation markets like Custom Application Development and Hosting Infrastructure Services, where customization and flexibility are key, allowing businesses to tailor tools and infrastructure to their unique requirements.”

“Greater spending on security, cloud, and intelligent automation technologies combined with the global shortage of IT skills are increasing spending on business and IT services as organizations invest in applications and infrastructure to compete in the digital business era more effectively,” said Jason Bremner, research vice president, Worldwide Services. “The outlook for spending growth in the worldwide services market over the next five years will be higher than the average spending growth we saw in the past 15 years, indicating the underlying market drivers for business and IT services remain strong.”

A graphic illustrating IDC’s 2024-2028 worldwide services forecast by geographic region is available by viewing this press release on IDC.com.

IDC’s Worldwide Semiannual Services Tracker provides detailed, timely, and accurate information on the global IT and business services markets. It provides vendor revenue share and annual forecast data on semiannual basis across 53 geographies and 14 market segments.

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IDC Tracker products provide accurate and timely market size, vendor share, and forecasts for hundreds of technology markets from more than 100 countries around the globe. Using proprietary tools and research processes, IDC’s Trackers are updated on a semiannual, quarterly, and monthly basis. Tracker results are delivered to clients in user-friendly Excel deliverables and on-line query tools.

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International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,300 analysts worldwide, IDC offers global, regional, and local expertise on technology, IT benchmarking and sourcing, and industry opportunities and trends in over 110 countries. IDC’s analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly owned subsidiary of International Data Group (IDG), the world’s leading tech media, data, and marketing services company. To learn more about IDC, please visit www.idc.com. Follow IDC on Twitter at @IDC and LinkedIn. Subscribe to the IDC Blog for industry news and insights.

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