MEMPHIS, Tenn.–(BUSINESS WIRE)– Frontdoor (NASDAQ:FTDR), a leading provider of home service plans, is providing an innovative solution to home service contractors and real estate professionals that will transform how they interact with customers and clients now and in the future.
The company is making Streem, its secure and easy-to-use augmented reality (AR)- and artificial intelligence (AI)-powered remote communications platform, available for a limited time at no charge to thousands of its home service plan contractor firms.
Streem is also being introduced to real estate agents across select brands and markets through Realogy, the leading real estate company in the U.S., as well as Howard Hanna, the largest family-owned and operated real estate firm in the nation. Frontdoor leaders expect to make Streem technology available to even more real estate agents and contractors in the weeks ahead.
How does Streem technology work?
Streem is vastly different than other remote video technologies. The platform uses proprietary AR, spatial mapping and AI to create a secure one-way video and two-way audio session on any mobile device that allows the host and homeowner to connect remotely.
For real estate agents: Using Streem, an agent can connect remotely with the homeowner who leads them on a virtual tour of the home via their smartphone or tablet. The agent can provide staging advice and guide the homeowner to areas that need closer inspection while capturing notes and on-screen mark-ups for future reference, and also collect the make, model and measurement of appliances.
The platform also enables the agent to create high-definition digital assets for use in marketing, including 360-degree tours of the property so that potential buyers can then view the home remotely before ever stepping onsite.
For contractors: With Streem, a contractor can engage remotely with the homeowner, guide them through a visual inspection of a malfunctioning item (from major systems to appliances), troubleshoot the cause of the breakdown and collect important information such as make, model and serial number.
Not only does this reduce the number of required in-person visits, but it also speeds the repair process because the contractor can better ensure that the necessary parts and equipment are in-hand when he or she arrives to make the repairs. The combination drives a better experience for the customer and lower costs for the contractor.
Portland-based Streem, which was founded in 2017, has earned numerous accolades in the technology and consumer services industries, including the IHS Markit Innovation Award, which was presented at the 2018 Mobile World Congress in Barcelona. In June 2019, it was ranked second on the Crunchbase top 50 global list of technology companies, and earned a Frost & Sullivan Best Practice Award for Artificial Intelligence (AI) technology innovation in October.
To learn more about the technology, visit Streem.pro.
Frontdoor serves 2.2 million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ approximately 60,000 technicians. For details, visit frontdoorhome.com.
Contacts
Media
Nicole Ritchie
mediacenter@frontdoorhome.com
