New York — (Business Wire & MobileVillage) — Datadog, Inc. (NASDAQ: DDOG) today announced the launch of Incident Management, a new product that streamlines on-call response workflows for DevOps teams by unifying alerting data, documentation, and collaboration in a centralized portal.
A performance or security incident can lead to degraded user experience, lost revenue, and damage to a company’s reputation. Every minute that an incident is occurring further increases the number of affected users and transactions. Currently, on-call engineers and security teams who respond to incidents rely on multiple pieces of data and documentation living in disconnected tools which must all be evaluated simultaneously.
Datadog Incident Management brings data, documentation, and collaboration together in a single location which all engineers and security team members can jointly work from. This vastly reduces the time needed to repeatedly query multiple systems for data, as well as the time to “onboard” a new team member coming in to help.
Datadog Incident Management can help teams manage and respond to incidents by allowing users to collect issue signals from across Datadog data sources and declare incidents directly from anomalous graphs or alerts. Incident responders will then be able to document a timeline of each incident and record incident follow-up tasks. The collaboration and data for each incident will be saved in an incident history for post-mortem review and analysis.
Datadog is also releasing the following capabilities to support the Incident Management workflow:
Mobile App: An Android and iOS application for interacting with Datadog monitors, dashboards, etc, on the go, now generally available.
ChatBot: A chat integration with Slack for managing incidents and accessing Datadog data in chat-workflows.
Collaborative Notebooks: Improvements to Datadog Notebooks for real-time collaboration, including presence detection and live updates without refresh.
Datadog Incident Management is now available in beta within the Datadog platform. For more information visit datadoghq.com/blog/incident-response-with-datadog.
Contacts
Martin Bergman
press@datadoghq.com
