Driver GPS tracking saves appliance company time & money

Since 1956, CG Appliance Express has become the premier place to shop for appliances and commercial laundry equipment in the San Francisco area. A fleet of custom trucks makes thousands of delivery and installation calls each week.

Fleet GPS tracking challenges

Chris Parisis, President of CG Appliance Express, noticed that his sales department spent quite a lot of time tracking down drivers by calling them and asking for their current location and ETA to their next customer. This was unproductive phone tag for both sales people and drivers. Chris was also very interested in avoiding down time on his vehicles by planning vehicle maintenance schedules based on accrued mileage and proactively responding to engine alerts.

Chris was very familiar with the traditional, installed ‘Black Box’ GPS tracking systems available on the market. However, they didn’t provide the accurate data that he needed to make informed business and vehicle maintenance decisions. As an example, they provided speeding alerts but they didn’t tell him how much above the speed limit the drivers went, for how long they were above the limit, and other critical driver behavior information on hard braking and sudden acceleration. These details were important for Chris to get a solid discount from his insurance provider.

In addition, since traditional systems depended entirely on GPS to get speed information and did some fancy math to calculate idling times, Chris couldn’t count on that data for accurately determining idling time. With the EPA stepping up on idling regulations, Chris wanted to make sure he had a very accurate idle time measurement solution.

Immediate results with Azuga

Chris chose Azuga and worked with the Azuga staff to set up the easy-stall GPS tracking and driver behavior technology directly into each vehicle OBD Port, a service that takes less than 20 seconds for each install. Immediately CG Appliance Express began to see results.

• Average delivery times are reduced and when customers call for status, they get instant answers.

• Phone tag between the office and drivers has been virtually eliminated.

• Driver speeding and idling incidents have been reduced.

• Fuel consumption has decreased by 12%.

• Proactive vehicle maintenance plans are in place.

• A better deal has been negotiated with their insurance provider.

Learn how Azuga GPS tracking motivates & rewards drivers.