Alpharetta, Ga. — (BUSINESS WIRE) — Agilysys, Inc. (Nasdaq: AGYS) today announced that it is delivering a broad range of solutions designed to help their customers rapidly adapt to the COVID-19 “New Normal” world. These solutions have already been implemented with customers and are delivering impressive returns on investment.
As guests engage with hospitality providers, they are demanding a safe and healthy experience. Operators, as a result, are faced with the need to keep revenue flowing while enforcing social-distancing, providing a touchless self-service experience, finding innovative ways to deliver products and services, and implementing new frequent deep cleaning protocols.
Agilysys has responded to these needs with enhanced solutions, some already in use at multiple customer sites, to help them implement mobile ordering, guest self-service, mobile check in/check out, digital keys, guest two-way communication and contactless payment, producing measurable results with respect to guest experience, increased efficiency and ease of use. Many of these enhancements have been developed in partnership with customers who have been at the forefront of driving an enhanced guest experience.
Agilysys solutions help customers to:
Keep Revenue Flowing
- Offer OmniChannel Food & Beverage Ordering solutions including online ordering, kiosk-based ordering and app-based ordering through rGuest® Buy OnDemand, rGuest Buy Kiosk and InfoGenesis® POS.
- Optimize constrained room inventory with auto-assignment in AgilysysTM PMS solutions.
- Incentivize guests to visit using loyalty programs and targeted promotions with Agilysys Customer Engagement Suite.
- Enable a commission-free, direct channel booking engine that allows guests to book rooms, spa and golf appointments through rGuest Book.
Enforce Social-Distancing
- Enable guest self-service check-in/out with rGuest Express Mobile or rGuest Express Kiosk.
- Manage venue seating separation with rGuest Seat reservation and table management.
- Maintain occupied room spacing with Agilysys PMS solutions.
- Enable Two-Way Guest Communication through rGuest Service to allow for easy and efficient interaction between guests and staff.
Enable Contactless & Cashless Commerce
- Enable cashless commerce through Agilysys Wallet.
- Allow guests to pay on their own devices through Agilysys Authorize.
- Support contactless EMV at both countertop and mobile payment terminals with rGuest Pay.
- Support Pay at Table solutions.
Automate Staff Workflow & Task Management
- Implement detailed checklists and efficiently enforce a new integrated resort-wide enhanced hygiene plan through rGuest Service housekeeping module.
- Implement integrated task management across all departments through rGuest Service enabling customers to increase efficiency and staff productivity.
- Automate room inventory management to conform to any new occupancy restrictions and post real-time room availability updates with Agilysys PMS solutions.
For additional COVID-19 resources, please visit the Agilysys Coronavirus Resource page at: agilysys.com/en/hospitality-resource.
Contacts
Media: Robert Shecterle
Agilysys, Inc.
770-810-6046, robert.shecterle@agilysys.com
